Refund policy
Last updated: 12/08/2026
At Lymora, we want you to be satisfied with your purchase. If you change your mind about your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by your order number or proof of purchase
Products that have been opened, used, damaged, or altered are not eligible for a return, except where otherwise required by applicable law.
How to Request a Return
To request a return, please contact us at lymoralymphaticshop@gmail.com within 30 days of receiving your order.
Please include your order number and the reason for your return. We will provide you with the return instructions if your request is eligible.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
For returns due to a change of mind, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.
If you receive a defective, damaged, or incorrect product, please contact us before returning it.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us at lymoralymphaticshop@gmail.com as soon as possible, including your order number and photographs of the product and packaging.
We will review the issue and provide an appropriate solution.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: lymoralymphaticshop@gmail.com
Lymora.