Privacy policy
Last updated: August 12, 2026
At Lymora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.
1. Data Controller
The data controller responsible for your personal information is:
Location: Alicante, Spain
Email: lymoralymphaticshop@gmail.com
Lymora operates exclusively as an online store specializing in lymphatic drainage tools.
2. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Name and surname
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Payment-related information
- Information you provide when contacting us
- Technical information such as IP address, browser type, device information, and website interactions
We only collect information that is necessary to operate our online store and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Respond to customer service inquiries
- Manage returns and refunds
- Improve our website, products, and services
- Prevent fraud and protect our store
- Comply with applicable legal obligations
- Send marketing communications where you have provided the required consent
4. Payment Information
Payments are processed through secure third-party payment providers.
Lymora does not normally store your complete credit or debit card information on its own servers. Payment information is handled by the relevant payment provider according to its own security and privacy practices.
5. Cookies
Our website may use cookies and similar technologies to ensure that the website functions properly, remember preferences, analyze website usage, and, where applicable, support marketing activities.
Where required by applicable law, we will request your consent before using non-essential cookies.
For more information, please see our Cookie Policy.
6. Sharing Your Information
We may share personal information with trusted service providers when necessary to operate Lymora, including payment providers, shipping companies, Shopify, website service providers, analytics providers, and customer support services.
We only share information that is reasonably necessary for these providers to perform their services.
We may also disclose information where required by law or when necessary to protect our legal rights, customers, or business.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
To exercise your rights, please contact us at:
If you are located in the European Economic Area, you may also have the right to lodge a complaint with the relevant data protection authority.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Third-Party Links
Our website may contain links to third-party websites or services. Lymora is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those websites before providing them with personal information.
11. Children's Privacy
Our website is not intended for children under the age permitted by applicable law, and we do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.
Any updates will be posted on this page with the corresponding "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how Lymora handles your personal information, please contact us:
Lymora
Alicante, Spain
Email: lymoralymphaticshop@gmail.com